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Aftercare & Guarantees

OUR PROMISE AFTER INSTALLATION

Our job doesn’t end when the installation does. If anything isn’t right with your solar panels, battery or insulation, here’s exactly what we’ll do, and how quickly.

AFTERCARE YOU CAN RELY ON

Our Aftercare Promise

If anything isn’t right after your installation, here’s exactly what we’ll do, and how quickly.

Any problem: we acknowledge it within 1 working day.
Urgent issues (no power, an electrical fault, a battery alarm or a safety concern): safety advice by phone the same day, and a visit within 2 working days.
Non-urgent issues (lower output, app or monitoring problems, cosmetic issues): we check your system remotely where we can, and visit within 10 working days if needed.

Our own installation teams carry out most aftercare visits, so the people who fitted your system are usually the people who look after it.

2012

Established

15,000

Measures Installed

1000 +

Happy Customers

YOUR PROTECTION

Guarantees and Warranties

Warranty lengths vary by product and manufacturer. Your quote and handover pack list exactly what’s covered.

Solar Panels

Manufacturer product and performance warranties on the Trina, DMEGC and Aiko panels we fit.

Inverters & Batteries

Manufacturer warranties on Fox ESS, Sigenergy and Tesla inverters and batteries.

Cavity Wall Insulation

An independent 25-year CIGA guarantee (now the Installation Assurance Authority), which stays valid even if anything happened to us.

Loft & Other Insulation

Manufacturer warranties on all insulation materials.

Insurance-Backed Guarantees

Available on request, if agreed before your installation.

What Customers Say About Our Aftercare

The company were very customer focused and were excellent communicators. They took time to understand my problems and were able to deal with the issues through to completion. This included liaising directly with the manufacturer on my behalf and ensuring that I was able to benefit from my warranties. They are very professional and the operative has gone over and above to ensure we have a working solution. It's been a pleasure to work with them and a rewarding experience.

So impressed with Paul and Dan. From the first moment, Paul listened and was quick to get Dan round to look at the solar panel problem. Dan was amazing. He was prompt in organising a time and was able to let us know the issue and provide a solution very quickly. I wasn't sold anything I didn’t need and the cost for diagnosing and replacement parts were very competitive. Quality of service, work, and follow up has been exemplary - cannot praise them enough. We were back up and running within a week. Can't praise Dan and Paul enough. Would highly recommend. Thank you

You can't go wrong with Eco System for your solar panels system! Paul never got tired of my questions and patiently answered my questions with detailed information about the system. Many thanks to Paul, Ed and their installation team. Solar and battery systems installed to the highest standards. The system works magically since commissioned.

I had a broad request for help checking if my solar panels were installed correctly - Paul called me twice and talked me through the checks that I could do myself, advised me where I could get information for free and then suggested that I don't pay for a full check. He was extremely helpful and helped ensure that I didnt spend money unnecessarily.

Paul and Dan were amazing and very professional throughout. I would highly recommend their services. Thank you again!

Big thanks to Paul and Ed and his install team. Had a solar and battery system installed to the highest standard. Communication brilliant throughout and the job was completed to a very high standard. Thanks again.

NEED HELP?

How to Report a Problem

Call 020 3411 4885 (Monday to Friday, 8am to 5pm) or email info@ecosystemsgroup.co.uk.

To help us sort it quickly, tell us:

your name, address and postcode
what was installed, for example solar panels and battery, or cavity wall insulation
what’s happening, and when it started
a photo or screenshot if you can, such as an error on the inverter or app

If you think there’s an electrical or safety risk, don’t touch the equipment. Call us and we’ll talk you through what to do.

Aftercare

Contact

Call 020 3411 4885, Monday to Friday 8am to 5pm, or email info@ecosystemsgroup.co.uk.

Aftercare

Frequently Asked Questions

What happens after my installation?

We walk you through your system, set up your monitoring app, register your system with MCS and your network operator, and send your certificates and warranty details. Keep them with your house documents.

What if my solar panels stop producing?

Check the inverter display or app for an error, then call us. We’ll check remotely first where possible, and visit if needed.

Do I pay for an aftercare visit?

If the problem is down to our installation, there’s no charge. If we attend and it turns out to be caused by something else, such as damage, other work on the property or a fault outside our installation, a call-out charge applies. Where we can, we’ll check remotely or by phone first.